You could contact the tradesperson shown over the page. If you cannot get in contact with the number provided or they are otherwise unavailable, the repair can be carried out by a qualified tradeperson of your choosing.
Since we are not involved in the emergency, it is important for you to keep enough evidence, including photos and videos, to submit via the Console Tenant App or email email@example.com. The professions will determine whose responsibility the issue belongs to.
Failure to provide sufficient evidence and an unreasonable invoice amount after the service may result in your covering the entire cost or you might only able to be reimbursed partially.
Lockouts are explicitly EXClUDED from the landlord’s coverage.
Further details on the urgent repairs can be found in your tenancy agreement which is available online through your Console Tenant App if you are unable to locate the original.