Meet Suzana, the dynamic business relationship manager and senior property manager at La Casa.
Suzana brings a wealth of experience to her role as La Casa’s business relationship manager and senior property manager.
As a multi-skilled senior team member, Suzana’s job title denotes only a small fraction of the work she really does behind the scenes to keep the company running smoothly.
As well as leading the property management team, Suzana works closely with the principal on many key aspects of business and operational management. She oversaw the implementation of La Casa’s new client relationship management system, and has personally updated all the policies and procedures. She also played a key role in designing the company’s commission and referral program.
Suzana’s accounting skills are regularly employed in the creation of working budgets and revenue forecasts that help to guide the company towards its financial goals. As a capable problem solver and an empathetic manager, Suzana enjoys helping both people and organisations to achieve the best possible results.
She holds a Bachelor of Business majoring in accounting and management, and has previously founded her own international trading business and coordinated large community events. She has worked as an accountant in companies both large and small, and gained valuable customer service experience in various client-facing roles.
Working on the financial reports for several key federal government agencies in a previous role has honed Suzana’s financial expertise and attention to detail. This, combined with her experience of running her own companies, gives Suzana a uniquely detailed insight into our clients’ needs, and the ways she can best help them to maximise their financial outcomes.
Amongst her many professional talents, Suzana is a passionate designer at heart. In 2005, she received the ‘designer of the year’ award from the Canberra Institute of Technology in recognition of her creative talents. Her broad base of knowledge and experience is part of what makes Suzana such a valued and versatile team member.
She is a natural leader who is always willing to step up to a challenge, and enjoys learning and developing new skills. A great communicator, her patience and empathy have been developed through years of working with young children as a private piano and language tutor.
Suzana now has children of her own, and skilfully balances her work roles with family life. Being a mother, Suzana says, has helped to hone her time management skills. She is fluent in English, Mandarin and Cantonese, and often volunteers in her children’s school to read stories in Mandarin.
During her free time, Suzana participates in a variety of sports and activities. Some days, you’ll find her horse riding, playing basketball, snowboarding or even skydiving. Other times, she enjoys quieter pursuits, like reading, watching movies, gardening, cooking, baking or learning a new language or skill.
La Casa Property is an excellent real estate group in Canberra. The staff are accessible at any time and they are very polite and understanding.
We have LaCasa as our investment house agent for 3 months now. It is a really enjoyable experience to have La Casa to look after our property in Kaleen. They are nice and professional. By providing their expertise in local market research, advertising, and tenants management, everything is so easy. They help us paying rates and bills. They also provide us a clear version of property renting report every month. To use one word to describe LaCasa, I would say they are Trustworthy.
Very good service. Our property manager is very responsible, prompting and cares about detail. They use the system to track everything so no need to worry about miscommunication. I strongly recommend this agent.
They are the best service of real estate in Canberra. They take care of clients super well and perfectly. Highly recommend everyone to use their service, you won’t be disappointed.
I would give 6 stars for Suzana's service if the review system has such. As a senior property manager of La Casa, Suzana has brilliant property management knowledge and skills including problem solving and communication. She acts on my needs/issues very quickly. She also leads a very professional and friendly team. I strongly recommend La Case to you.
What an AWESOME team of professionals at La Casa Property Group. Great Culture and Knowledgeable staff in all facets of Property & Real Estate.
Highly recommend, Manager's team are really helpful, always in contact. Andrea is the person with a good heart, so thankful to you. Mabel is another person who is also a great person to deserve well thank you during my tenancy. Thank you for trusting me as a tenant. If I need property in ACT, I will definitely come to you guys again. Thank You.
Highly recommend La Casa Property Group to everyone. My experience with Jun was amazing, as Jun is very professional, helpful and always in contact. Jun was good at communicating with us and solving issues in time. I would like to recommend Jun for anyone who wants to purchase property.
La Casa strive to provide a comfortable and relaxed experience for our clients through each interaction and every service we provide.